Privacy Policy

Frequently asked questions

Here are some common questions about our company.

What is your return policy?

We accept returns within 30 days of purchase, provided the accessory is in its original condition and accompanied by the receipt. Refunds will be issued in the original form of payment. Please note that certain items, like discounted or final sale items, may not be eligible for return.

Do you offer gift cards?

Yes, we offer both physical and digital gift cards in various amounts. Physical gift cards can be purchased in-store or online and shipped to the recipient, while digital gift cards are sent instantly via email. Both types can be used for online and in-store purchases.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Can I request an accessory that's out of stock?

Absolutely! If an accessory is out of stock, you can place a special order through our website or by visiting the store. We'll notify you once the accessory is back in stock, and you can choose to pick it up in-store or have it shipped to your address. Special orders typically take 1-2 weeks to fulfill, depending on availability.

TERMS AND CONDITIONS

For any reason, ZERATI LLC disclaims all liability for any loss or damage to your wristwatch. At our Swiss production, ZERATI products go through several inspection stages before undergoing a final internal inspection and pairing procedure. It has been confirmed that the product you will receive is flawless and perfect. Every ZERATI strap has been precisely calibrated to install the intended watch with ease and simplicity. You most likely have the incorrect model for your watch if you have trouble attaching the strap. Get in touch with us right now to fix the problem. Please make sure that your straps are installed correctly or have an expert in watches or jewelry do it for you. A damaged strap will not be accepted by us.

Return/Exchange Policy Summary

We accept Returns/Exchanges for unused products within Seven Business Days of delivery. To request, contact us in writing at info@zerati.ae . A $20.00 Return Fee per order covers credit card fees, shipping, and packaging losses but not shipping charges. Refunds, processed via the original payment method, exclude original shipping charges. For UAE orders with free Ground shipping, the Ground Shipping charge will be deducted from the refund.

Caution: Never refuse UPS/DHL/FEDEX delivery, as Return Service fees are high. Use an alternative, cost-effective return method with insurance to avoid customer responsibility for lost packages.

ACCURACY

At the time of publishing, all product or product collection information was correct. The website’s product photographs and pictures are intentionally created to provide an accurate depiction of the final product. There are no flaws or discrepancies in the finished product finishes since all ZERATI straps are subject to strict quality control. We cannot, however, guarantee that the real color tone will seem different on your specific computer screen because different computer browsers and display technologies may differ.